Privacy Policy

Last Updated: 18/11/2025

Introduction

ALTERNEX SOFTWARE (UK) LTD, trading as ii.chat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, stored, and disclosed when you use our services.

This Privacy Policy applies to our website at ii.chat (including all localized versions for different regions), our Telegram bot (@ii2chatbot), and any related services (collectively, the "Service"). By using our Service, you acknowledge that you have read and understood this Privacy Policy.

What Information We Collect

Information You Provide

Account Information: Email address, username, and authentication details when you create an account
Chat Content: Messages and prompts you submit to our AI services
Communications: Information you provide when contacting support or providing feedback
Payment Information: Billing details processed by our payment providers (we do not store your full payment card details)

Information Collected Automatically

Technical Data: IP address, browser type, device information, operating system
Usage Data: Pages viewed, features used, interaction patterns, access times
Performance Data: Error logs, crash reports, and diagnostic information

How We Use Your Information

We use your information to:

Provide Services: Process your AI chat requests, manage your account, and deliver our features
Improve Services: Analyze usage patterns, debug issues, and develop new features
Communicate: Send service updates, respond to inquiries, and provide support
Security: Prevent fraud, protect against abuse, and maintain system security
Legal Compliance: Meet legal obligations and enforce our terms of service

We process your data based on:

Performance of our contract with you
Your consent (where required)
Our legitimate business interests
Legal obligations

AI Model Providers

When you use our chat services, your messages are sent to third-party AI providers to generate responses. The specific providers available to you may vary based on your location to comply with local regulations or to provide optimal service quality.

These providers process your data according to their own privacy policies. We select providers who maintain appropriate security and privacy standards. By using our services, you acknowledge that your chat messages will be processed by AI providers that may be located in different jurisdictions.

Service Providers

We share information with third-party service providers who assist us with:

Cloud hosting and infrastructure
Payment processing (providers may vary by region to comply with local regulations)
Analytics and performance monitoring
Customer support tools
Content delivery networks

These providers are selected based on their security standards and ability to serve users in different territories.

Legal Requirements

We may disclose your information when required by law, to:

Comply with legal obligations or valid legal requests
Protect our rights, property, or safety
Prevent fraud or security threats
Enforce our terms of service

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

International Data Transfers

We operate from the United Kingdom, but we use service providers located in various countries around the world. When we transfer your data internationally, we use appropriate safeguards such as:

Standard Contractual Clauses approved by data protection authorities
Adequacy decisions by the UK or EU
Other lawful transfer mechanisms as permitted by applicable law

Important: By using our Service, you acknowledge and agree that:

You are choosing to use a UK-based service
Your data may be processed by service providers in different jurisdictions
You accept the risks associated with international data transfers
This is your voluntary decision to use our Service

The specific service providers we use (including AI models and payment processors) may vary based on your location to ensure compliance with local laws or to provide you with the best possible service.

Your Responsibility and Acknowledgment

By using ii.chat, you acknowledge and agree that:

Voluntary Use: You are voluntarily choosing to use a service operated by a UK company (ALTERNEX SOFTWARE (UK) LTD)
Jurisdiction Awareness: You understand that our Service is governed by UK law and that your data will be processed according to UK data protection standards
International Nature: You accept that our Service relies on international service providers (AI models, payment processors, infrastructure providers) that may be located in various jurisdictions
Regional Variations: You understand that the specific service providers available to you may vary based on your location, either to comply with local regulations or to provide you with better service quality
Your Decision: You acknowledge that using our Service is your personal decision and you accept responsibility for this choice
Legal Compliance: You agree to use our Service in compliance with all applicable laws in your jurisdiction

If you do not agree with these terms or if use of our Service would violate laws in your jurisdiction, you should not use our Service.

Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion of your personal data (subject to legal obligations)
Restriction: Limit how we process your data in certain circumstances
Portability: Receive your data in a machine-readable format
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

If you are not satisfied with our response, you can lodge a complaint with the Information Commissioner's Office (ICO):

Website: https://ico.org.uk
Helpline: 0303 123 1113

Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy or as required by law:

Account Data: For the duration of your account plus 30 days after deletion
Chat History: While your account is active (not stored for anonymous users)
Financial Records: 7 years as required by UK tax law
Security Logs: Up to 12 months
Support Communications: 2 years after last interaction

Anonymized data that cannot identify you may be retained indefinitely for analytics and service improvement.

Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption of data in transit and at rest
Access controls and authentication
Regular security assessments
Monitoring for suspicious activity
Staff training on data protection

While we take security seriously, no method of transmission over the Internet is 100% secure. You are responsible for maintaining the security of your account credentials.

Cookies

What Are Cookies?

Cookies are small text files stored on your device. We use cookies to:

Keep you logged in
Remember your preferences (language, settings)
Analyze how our service is used
Improve performance and user experience

Types of Cookies We Use

Essential Cookies: Required for the service to function (login sessions, security)

Functional Cookies: Remember your preferences and settings

Analytics Cookies: Help us understand how visitors use our service

You can manage cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected]. We will promptly delete such information.

Account Deletion

You can delete your account at any time through:

Website: Account Settings → Delete Account
Email: Send a request to [email protected]
Telegram: Use the /delete_account command in @ii2chatbot

Account deletion is permanent and cannot be undone. Some information may be retained as required by law (such as financial records for tax purposes).

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the updated policy on our website
Sending an email to registered users (for significant changes)
Displaying a notice on our service

Continued use of our services after changes take effect constitutes acceptance of the updated policy.

Third-Party Services

Our Service integrates with various third-party services (AI providers, payment processors, authentication providers). These services have their own privacy policies and we encourage you to review them. We are not responsible for the privacy practices of third parties.

Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

Contract: To provide our services to you
Legitimate Interest: To improve services, prevent fraud, and ensure security
Legal Obligation: To comply with laws and regulations
Consent: Where required by law (such as for certain cookies or marketing)

You can withdraw consent at any time where processing is based on your consent.

Contact Us

For questions about this Privacy Policy or to exercise your data rights:

Email: [email protected]

Data Protection Officer: [email protected]

Mail:
Data Protection Officer
ALTERNEX SOFTWARE (UK) LTD
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom

Company Registration: 14214430 (England and Wales)

Supervisory Authority

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom

Website: https://ico.org.uk
Helpline: 0303 123 1113

This Privacy Policy is governed by the laws of England and Wales.

For the most current version, visit: https://ii.chat/privacy